Refund Policy
Effective as of: July 27, 2026
At Solyra® Skull Torch Lights, we want you to be completely satisfied with your purchase of our "Solar Skull Torch Lights." If you are not entirely happy, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyraskulltorch.com. In your email, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item(s). Please do not send items back without an RMA number, as they will not be processed.
3. Condition of Returned Items
For a full refund, items must be returned in their original, unused condition, with all original packaging, tags, and accessories included. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error, may be subject to a partial refund or refusal.
4. Refund Method and Timeline
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards
- Clearance or final sale items
- Items that have been used or are not in their original condition (unless defective)
- Personalized or custom-made items
7. Damaged or Defective Items
If you receive a damaged or defective "Solar Skull Torch Light," please contact us immediately at support@solyraskulltorch.com with photos of the damage and your order number. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional cost to you. You may not be required to return the damaged item.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please send us an email at support@solyraskulltorch.com.
9. Late or Missing Refunds Troubleshooting Steps
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@solyraskulltorch.com.